How will my package arrive? I'm buying this as a gift ...
Regardless of who is receiving the order, I want them to be surprised and delighted when they receive it. My hoops are wrapped in bubble wrap and then brown kraft paper and tied with twine. Just like what you see in the pretty picture. If you'd like a special note, I am happy to write one at no additional cost to you. Just be sure to tell me exactly what you'd like it to say.
I see a hoop I like, can you customize it with different fabric/floss/words?
Absolutely! Just send me a message and we can talk about what you'd like. Most of my hoops are made to order and I love any opportunity to do something new and different. Once we talk about what you'd like I promise to send photos of fabric and floss options and if we're changing the lettering I'll sketch and send that too. I will only start to stitch once you've approved everything.
I love your work but have an idea of my own, can you stitch it?
Yes! Custom collaboration is my favorite. Just submit a message via the contact form and we can talk about what you have in mind. Some of my favorite pieces have come about this way.
When will my hoop be shipped? How long from the time I place my order?
That depends if I have it in stock (sometimes I do) or if I need to stitch it just for you. Normally, I like to get hoops out within a week of receiving the order but if the scope of work is particularly large or if there's a back log in my order queue, it could take longer. You should expect an item to ship within a week and if for any reason it won't you will hear from me. If you need something right away be sure to let me know and I'll do everything possible to get it to you.